{"id":1976,"date":"2026-02-18T11:15:38","date_gmt":"2026-02-18T11:15:38","guid":{"rendered":"https:\/\/crawlergroups.com\/spm\/?page_id=1976"},"modified":"2026-02-18T11:22:04","modified_gmt":"2026-02-18T11:22:04","slug":"quality-assurance-and-review-policy","status":"publish","type":"page","link":"https:\/\/crawlergroups.com\/spm\/quality-assurance-and-review-policy\/","title":{"rendered":"Quality Assurance and Review Policy"},"content":{"rendered":"\t\t

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Quality Assurance and Review Policy\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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SPM Development Services Limited\nAssessment Policy\nMay 2025<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tReviewed and Updated: September 2025\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tNext Review: September 2026, or sooner if awarding body or commissioning requirements\nchange.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Purpose<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tThis policy sets out how SPM Development Services Ltd ensures quality across all of its\nprovision, including accredited qualifications and non-accredited alternative provision. We\nare committed to continuous improvement and use feedback from awarding bodies,\ncommissioners, learners, tutors and parents\/carers to strengthen teaching, learning,\nassessment and safeguarding.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Scope<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tThis policy applies to all staff, self-employed tutors, learners, parents\/carers, awarding\nbodies, and commissioning local authorities. It reflects the requirements of awarding\norganisations such as OCN London and NCFE, as well as the expectations of commissioning\nlocal authorities for learners with Education, Health and Care Plans (EHCPs) and those\neducated outside of school (EOTAS).\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Quality Assurance Activities\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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SPM monitors quality through a range of activities, including:\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tInternal moderation and standardisation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tTutor observations and work sampling<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t Learner voice activities (surveys, reviews, discussions)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tFeedback from parents\/carers and commissioners<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tMonitoring attendance and CME reporting<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tRegular audits of safeguarding and health and safety compliance<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tReview of awarding body reports (e.g. OCN London Quality Engagement reports)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tRegular review of complaints and compliments<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Feedback and Stakeholder Involvement\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tSPM values feedback from all stakeholders. We gather feedback from learners, tutors,\nparents\/carers, schools, and commissioning authorities. Feedback is used to identify\nstrengths, areas for improvement, and to plan actions for development. We also review\ncompliments and positive feedback to recognise good practice.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Complaints and Safeguarding Links\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tAny concerns raised through complaints will be handled according to SPM\u2019s Complaints\nPolicy (2025). If a quality issue raises safeguarding concerns, this will be referred\nimmediately to the Designated Safeguarding Lead (DSL).\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Implementation and Monitoring\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tThe Quality Assurance Group, which includes senior staff, tutors and learner\nrepresentatives, meets at least once per term to review quality assurance activity. Formal\naction plans will be produced within one month of quality reviews, showing what changes\nwill be made, who is responsible, and the timescale. Progress against action plans will be\nmonitored and reported back to the group.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Policy Review\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tThis policy will be reviewed annually, or sooner if awarding body requirements, statutory\nguidance or commissioning authority expectations change.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/body>","protected":false},"excerpt":{"rendered":"
Quality Assurance and Review Policy SPM Development Services Limited Assessment Policy May 2025 Reviewed and Updated: September 2025 Next Review: September 2026, or sooner if awarding [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-1976","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/crawlergroups.com\/spm\/wp-json\/wp\/v2\/pages\/1976","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/crawlergroups.com\/spm\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/crawlergroups.com\/spm\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/crawlergroups.com\/spm\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/crawlergroups.com\/spm\/wp-json\/wp\/v2\/comments?post=1976"}],"version-history":[{"count":4,"href":"https:\/\/crawlergroups.com\/spm\/wp-json\/wp\/v2\/pages\/1976\/revisions"}],"predecessor-version":[{"id":1987,"href":"https:\/\/crawlergroups.com\/spm\/wp-json\/wp\/v2\/pages\/1976\/revisions\/1987"}],"wp:attachment":[{"href":"https:\/\/crawlergroups.com\/spm\/wp-json\/wp\/v2\/media?parent=1976"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}