{"id":1761,"date":"2026-02-18T05:43:06","date_gmt":"2026-02-18T05:43:06","guid":{"rendered":"https:\/\/crawlergroups.com\/spm\/?page_id=1761"},"modified":"2026-02-18T06:27:46","modified_gmt":"2026-02-18T06:27:46","slug":"appeals-policy","status":"publish","type":"page","link":"https:\/\/crawlergroups.com\/spm\/appeals-policy\/","title":{"rendered":"Appeals Policy"},"content":{"rendered":"\t\t

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Appeals Policy\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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SPM Development Services Limited\nAssessment Policy\nMay 2025<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tReviewed and Updated: September 2025\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tNext Review: September 2026, or sooner if awarding body guidance changes.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Purpose<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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This policy enables learners to question or appeal against an assessment decision. It
ensures openness, fairness and integrity of qualifications through a clear appeals process.
All learners have the right to appeal if they believe they have been treated unfairly or that
an assessment decision is wrong.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Grounds for Appeal<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\tA learner may appeal where they feel:<\/b><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tThey have been treated unfairly<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tAn assessment decision is wrong or invalid<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t The assessment process was unfair or not carried out properly<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tThe methods of assessment were inappropriate<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tThe assessment process was unreliable or inconsistent<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t The course content did not meet the outline provided<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Accessibility<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tLearners may ask for support in making an appeal, such as help from a parent, carer,\nadvocate or support worker. Appeals will be explained clearly during induction and this\npolicy will be available on the SPM website.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Safeguarding\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tIf an appeal raises a safeguarding concern, this will be referred immediately to the\nDesignated Safeguarding Lead (DSL) and dealt with in line with the Safeguarding and Child\nProtection Policy (2025).\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Procedure<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\tStage 1 \u2013 Informal Resolution:<\/b><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t In the first instance, learners should discuss concerns with their tutor.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tThe tutor will respond within five working days, verbally and in writing. Stage 2 \u2013 Formal Appeal:<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\tStage 2 \u2013 Formal Appeal:<\/b><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tIf the issue is not resolved, a formal appeal may be made in writing to Simon Piper-Masha at SPM Development Services Ltd.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tAppeals may be sent by email (simon@spmdevelopmentservices.co.uk<\/a>) or post (90 East India Way, Croydon, Surrey, CR0 6RZ).<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tAppeals will be acknowledged within five working days.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tA written outcome will be given within 14 working days.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\tStage 3 \u2013 Escalation:<\/b><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tIf still dissatisfied, learners may escalate to the awarding body within 14 days of SPM\u2019s response.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tThe awarding body will then investigate according to their own procedures. Review<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tThis policy will be reviewed annually to ensure fairness, clarity and compliance with\nawarding body requirements.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/body>","protected":false},"excerpt":{"rendered":"
Appeals Policy SPM Development Services Limited Assessment Policy May 2025 Reviewed and Updated: September 2025 Next Review: September 2026, or sooner if awarding body guidance changes. [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-1761","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/crawlergroups.com\/spm\/wp-json\/wp\/v2\/pages\/1761","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/crawlergroups.com\/spm\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/crawlergroups.com\/spm\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/crawlergroups.com\/spm\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/crawlergroups.com\/spm\/wp-json\/wp\/v2\/comments?post=1761"}],"version-history":[{"count":5,"href":"https:\/\/crawlergroups.com\/spm\/wp-json\/wp\/v2\/pages\/1761\/revisions"}],"predecessor-version":[{"id":1808,"href":"https:\/\/crawlergroups.com\/spm\/wp-json\/wp\/v2\/pages\/1761\/revisions\/1808"}],"wp:attachment":[{"href":"https:\/\/crawlergroups.com\/spm\/wp-json\/wp\/v2\/media?parent=1761"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}